FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in the USA.

SHIPPING TO U.S.

We are proud to offer shipping to all of the contiguous states within the U.S. only

LOST/MISSING PACKAGES

PUPPY LOVE GEAR is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

 

SHIPPING TIME

Shipping time is 10-15 days.

• This doesn’t include our 1-3 day processing time.
• All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us at support@puppylovegear.com and we will do our best to help you out.